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How sultan36 Handles Your Personal Data

This page explains what data sultan36 collects when you open an account, fund it via DANA, OVO, or GoPay, and use our lobby.

Account data you controlWallet data: DANA, OVO, GoPayRight to access your recordsRight to request deletionContact us any time
sultan36 How sultan36 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to correct something, or want to close your account and remove your records, our support team handles privacy requests directly. Reach out through live chat on the sultan36 site, email our privacy address, or use the in-app help button on mobile. We aim to acknowledge your request quickly and resolve it within the period required under applicable rules in eligible regions.

Live Chat Open the chat widget on any sultan36 page. Describe your privacy request and our team will log it, confirm receipt, and follow up on resolution steps.
Email Support Send your request to our support email address. Include the account email and the specific data action you need — access, correction, or deletion.
In-App Help On mobile, tap the help icon from your account dashboard. Submit a privacy ticket directly from the app without needing to switch to a browser.
HOW WE PROTECT DATA

Security, Cookies, Retention and Account Safety

We apply SSL encryption across all account pages, deposit flows, and data submissions. Cookies on the site are used for session management and fraud detection — not for selling your browsing profile to third parties. Your DANA, OVO, or GoPay payment details pass through encrypted channels and are not stored in plain text on our servers. You can clear your session cookies through your browser settings at any time without losing your account access.

SSL Encryption

Every page on sultan36 runs over SSL. Your login credentials, account data, and wallet transaction details are encrypted in transit and at rest.

Cookie Use

We use session cookies to keep you logged in and to detect unusual account activity. We do not use cookies to build advertising profiles or share data with ad networks.

Data Retention

Account records are kept while your account is open. After closure, we retain only what applicable law in eligible regions requires, then delete or anonymise the rest.

Third-Party Processors

DANA, OVO, and GoPay process payments under their own privacy policies. We share only the minimum data needed to confirm your deposit or withdrawal matches your account.

Common Questions About Your Privacy on sultan36

Below are the questions we hear most from people in Indonesia about how their data is handled — covering wallet information, account access, deletion requests, and what happens when you fund via GoPay, OVO, or DANA.

No. We never store your wallet PIN or one-time passwords. Payments via DANA, OVO, or GoPay are processed through those providers' own secure channels; we only receive a transaction reference.

Contact our support team via live chat or email with your account email address. Request a data export and we will send a summary of the personal information we hold on your account.

Yes. Submit a deletion request through live chat or support email. We will close your account and remove personal data, except what applicable law in eligible regions requires us to keep for a set period.

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions, and with fraud-screening services. We do not sell your data to third-party marketers.

We use session cookies for login and security. You can disable non-essential cookies in your browser settings. Turning off session cookies may affect your ability to stay logged into your account.

We keep records for the period required under applicable law in eligible regions after account closure, then delete or anonymise them. We do not hold data longer than legally required.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.